FAQ
SHIPPING & ORDERS
Q: When will you ship my order?
A: All in-stock orders typically ship out within 1–3 business days from our workshop. Often times, even faster! We do not ship on weekends or public holidays.
In some rare cases, it may take a bit longer due to heavier order volume or holiday seasons. If there's ever a delay beyond our normal timeframe, we'll reach out to you directly.
You can check the status of your order anytime from our Tracking Portal.
Q: How long does shipping take?
A: Once your order ships, delivery typically takes 7–15 business days depending on your location. International orders may take a bit longer due to customs processing.
We'll send you a confirmation email with tracking information as soon as your package leaves our hands, so you can follow it every step of the way.
Q: I ordered a custom lanyard. When will it ship?
A: Great question! Since each custom lanyard is handcrafted specifically for you — based on your choice of cord, braiding style, and charm — it takes a little extra love and time. Custom orders typically ship within 2–5 business days of your order date.
Once shipped, delivery takes the same 7–15 business days as our standard orders.
Trust us — the wait is worth it. You're getting a one-of-a-kind piece that nobody else in the world has.
Q: Can you guarantee delivery on a certain date?
A: We'd love to, but shipping times are ultimately in the hands of the shipping carriers. Sometimes things move fast, sometimes there are delays — it's the nature of logistics. Our best advice? Give yourself plenty of time, especially if it's a gift. We are not responsible for delays in delivery times once a package has left our workshop.
Q: Do you ship internationally?
A: Yes! We ship worldwide. No matter where you are, we'll get your gear to you.
That said, we are not responsible for any loss due to confiscated packages by customs in your country. Prior to purchasing, please do your own research on customs regulations, prohibited items, and any import restrictions that may apply to EDC gear in your region.
Q: Will I be charged a customs fee when I receive my shipment?
A: Possibly. Customs duties and import taxes are a fact of life when shipping internationally, and unfortunately, we have absolutely no control over this. It's often unpredictable who will be charged and for how much. So please be aware that you, the buyer, are responsible for any and all customs charges that may apply.
Q: What if I order a custom item together with in-stock items?
A: Your entire order will ship together when your custom item is finished. The in-stock items will be held and packed together with your custom piece so everything arrives in one shipment. If you'd like your in-stock items sooner, please place a separate order for those.
Q: What kind of packaging do you use for shipments?
A: We ship using clean, discreet packaging so that your package won't stand out from the outside. We want your gear to reach you safely and securely without attracting unnecessary attention. Inside, your items are carefully protected to prevent damage during transit.
Q: My package got lost. What should I do?
A: Oh no! That's no fun at all. Please email us at hiedcforce@gmail.com with as much information as you can — your order number, tracking number, and any relevant details. We'll do everything we can to help track it down.
Unfortunately, we are unable to refund or replace items that have been marked as "delivered" by the shipping carrier. For items that are never marked as delivered, reach out to us and we'll troubleshoot it together.
RETURNS & EXCHANGES
Q: How do I return an item?
A: We offer returns or exchanges within 30 days of the original shipment date for items still in new and unused condition. The original packaging must be unopened with all original contents included, and there must be no visible signs of wear and tear on the item or its packaging.
For example, if you ship us back a lanyard with signs of fraying, dirt, or having been tied onto a knife, we will not be able to accept the return.
You can start the return process by reaching out to us at hiedcforce@gmail.com with your order number and reason for return.
Q: Can I return something after I've used it?
A: No, sorry! Our return policy requires items to be in new and unused condition. We get it — you want to try it out — but once it shows signs of wear, it's yours to carry and love. That's the beauty of EDC gear: it ages with you and tells your story.
Q: Can I return or exchange a custom lanyard?
A: Custom lanyards and personalized products are made to order specifically for you. Because these items are crafted based on your individual selections and cannot be resold to another customer, custom orders are final sale and are not eligible for returns or exchanges — unless there is a quality defect or an error on our part.
If your custom piece arrives with a manufacturing defect or doesn't match the specifications you ordered, please contact us immediately at hiedcforce@gmail.com and we'll make it right. No questions asked.
CUSTOM & PERSONALIZED ORDERS
Q: How does the custom lanyard builder work?
A: It's simple! Just head to our Custom Lanyard page, and you can mix and match to create something that's uniquely yours:
- Choose your cord — pick from a variety of colors and materials
- Choose your braiding style — select from multiple weaving techniques
- Choose your charm — pick the knife charm (刀坠) that speaks to you
Once you're happy with your combination, place your order and we'll handcraft it for you. When it's done, we ship it right to your door — fully assembled and ready to carry. No DIY required!
Q: Can I modify my custom order after placing it?
A: We start working on custom orders quickly, so if you need to make a change, please reach out to us at hiedcforce@gmail.com as soon as possible — ideally within 12 hours of placing your order. Once production has begun, modifications may not be possible.
Q: Will my custom lanyard look exactly like the preview?
A: We do our best to represent each combination accurately in the preview, but because every piece is handmade, there may be slight variations in color, texture, and finish. That's the nature of handcrafted goods — and honestly, it's what makes your piece truly one of a kind. No two are ever exactly alike!
GENERAL
Q: What are your business hours?
A: Our web shop is open 24/7. (Don't you just love the internet?!) Our inbox is always open at hiedcforce@gmail.com, so feel free to shoot us a message anytime. We'll respond as soon as we can during weekdays.
Q: If I add an item to my cart, is it reserved for me until I complete checkout?
A: Your order is not complete until your payment is complete. Items in your cart are not held or reserved — they're still available for others to purchase until you check out. So if you see something you love, don't hesitate!
Q: Do you ever have special offers or sales?
A: Maybe. We don't publicly announce or give away our deals. Your best bet? Join our newsletter. We love rewarding those who are engaged with our brand because we're in this for the long haul. You definitely don't want to miss out.
Q: Can you give me a discount if I make a large purchase?
A: We focus on building an honest community with long-term friendships and connections. We love getting to know each one of our customers. If you have any questions about bulk orders or special requests, please reach out to us at hiedcforce@gmail.com and we'll see what we can do!
Q: I have an expired discount code. Can you extend it?
A: Just like how food left out on the kitchen counter eventually goes bad, all of our discount codes have an expiration date. We do this to avoid having old codes floating around the web. We recommend using your codes before they expire! :)
Q: I have a question that isn't answered here. What should I do?
A: No problem at all! Shoot us an email at hiedcforce@gmail.com and we'll get back to you as soon as we can. We're a small team, but we read every single message. We love hearing from you — whether it's a question, a photo of your carry, or just to say hi.