Return
Return & Exchange Policy
Overview
We stand behind every product we sell. We obsess over the small details because we know that's what separates good gear from great gear. Our mission is simple: to bring you the highest quality everyday carry essentials — from knife charms and lanyards to the custom pieces you design yourself.
That said, minor cosmetic variations in surface and finish should be expected and are part of the character of handmade goods. Small nicks, scratches, or tool marks can occur when working with natural materials like paracord, leather, and soft metals such as brass, copper, and titanium. Because many of our items are handcrafted and pass through dozens of handling and assembly steps, the likelihood of minor cosmetic imperfections is inherent to the process. But our gear is built to be carried, used, and loved. You'll barely notice these marks as your piece develops its own patina and story over time.
We also do our best to communicate clearly on every product page. Descriptions and photos are updated based on customer feedback, so please read through them carefully before making your purchase decision.
Returns & Exchanges
If for any reason you are unhappy with your purchase, we offer returns or exchanges within 30 days of the original shipment date — provided the items are still in new and unused condition.
For all items being exchanged or returned, the original packaging must be intact with all original contents included, and there must be no visible signs of wear or use on either the item or its packaging. For example, if a lanyard comes back with signs of fraying, dirt, or having been tied onto a knife, we will not be able to accept the return.
Custom & Personalized Items
Custom lanyards and any personalized products are made to order specifically for you. Because these items are crafted based on your individual selections of cord color, braiding style, and charm — and cannot be resold to another customer — custom orders are final sale and are not eligible for returns or exchanges unless there is a quality defect or error on our part.
If your custom piece arrives with a manufacturing defect or does not match the specifications you ordered, please contact us immediately and we will make it right.
Timeline
Expect a 5–7 business day processing window for returns once we receive the returned item. We're a small team, and we handle every return by hand — but we're doing everything we can to process them as quickly as possible. Thank you in advance for your patience. If you have any questions along the way, don't hesitate to reach out.
Shipping Costs
- For domestic customers, returns for store credit and exchanges are free.
- A flat $5 restocking fee is deducted from refunds issued to the original payment method.
- Refunds and exchanges do not include the original order's shipping cost.
- We do not assume responsibility for packages lost in transit without proof of delivery provided to us.
- International customers are responsible for their own return shipping costs.
Packaging Your Return
Please use appropriate packaging material when shipping items back to us. We are not responsible for any damage that occurs during return transit, and we may refuse a return if the item arrives damaged.
Contact Us
If you have any questions about returns, exchanges, or your order, please reach out to us at:
We're happy to help.