Shipping
GENERAL
We'll do our darn hardest to process and ship out your order within 1–3 business days. Custom and personalized orders take a little extra time — typically 2–5 business days — since each piece is handcrafted specifically for you.
Once we ship your order, we cannot change or modify it. If you encounter any issues with your shipment such as delays, please contact your shipping carrier directly.
Unfortunately, we have no control over your package delivery once it's in the hands of shipping carriers and cannot guarantee delivery times.
We do not ship on Saturdays, Sundays, or public holidays. You can use our handy Tracking Portal to see the latest updates with your package.
DOMESTIC
We offer free shipping on any order $50+. You can specify your shipping preference during checkout.
INTERNATIONAL
We ship worldwide. International orders typically take 7–15 business days for delivery once shipped, depending on your location.
International orders may take longer due to processing customs information.
Please be aware of your own local laws! We are not responsible for any loss due to confiscated packages by customs in your country. Prior to purchasing, please do your own research on customs, prohibited items, restrictions, and limited delivery locations. You can also refer to our Terms of Service for more information.
International customers are responsible for all additional customs and brokerage charges. Please note that we cannot under-declare the value of packages or mark them as anything but merchandise. The value on customs forms will match the amount on your invoice.
Additionally, if items are returned to us because of lack of adherence to local laws or failure to pay additional customs fees, these fees will be deducted from your refund when applicable.
WHERE WE SHIP FROM
We ship from multiple locations — Hong Kong and Shanghai — depending on the product and current inventory. Rest assured, no matter which location your order ships from, the quality and care that goes into every package is exactly the same.
If your order contains both in-stock and custom items, everything will ship together from one location once your custom piece is complete.